Gateshead Frequently Asked Questions

I’ve lost my pin

Please visit and use the email address and password that you signed up with

I’ve forgotten my password

There is a password reset link at the above URL which will send you an email with reset instructions.

I no longer have access to the email address I signed up with

Please speak to a member of staff at the club who will be able to assign a new email address and password to the account.

I would like to cancel my membership

Since introducing a 12m contract membership, we have updated our cancellation procedure. Going forward, we require all cancellation requests to be made in writing by filling out our online cancellation form.

When will classes be returning?

Our classes have now returned with over 30 classes per week. Our classes are in a large studio with social distancing measures in place.

When the gym reopens, will I still be on the introductory rate of £10.99?

Yes, the £10.99 offer was valid for 6 months from the date that the gym opened. Therefore, the offer price of £10.99 will be honoured until the end of August.

Information About Our £10.99 Pre-Opening Offer

In the build up to launching our brand new gym in Gateshead this year nobody could have imagined that we would be forced to shut less than 3 weeks after opening.

Many of you will have joined on our pre-opening promotion which offered monthly rates of only £10.99 for the first 6 months after opening. Understandably, it is a huge disappointment that for 4 of those 6 discounted months we have been closed.

We appreciate that this is no fault of our members, but with no income for the first 4 months of opening and the challenging times that lie ahead, it is not feasible for us to extend the £10.99 offer for another 4 months.

What truGym will do to try and help is once your 6 month £10.99 promo ends, we will not increase your membership price to £19.99 – but instead we’ll give you a discounted rate of £14.99. You will continue to be on a ’no contract’ membership so are welcome to leave at anytime, and we will honour this for 6 months before the price increases to the full amount.

We very much appreciate your understanding on this difficult matter.

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