We are looking forward to welcoming you back safely on Wednesday 2nd December!
In line with guidance from UKActive and Public Health England, we have put in place a number of measures to enhance our cleanliness and hygiene, and to ensure safe social distancing. This includes everything from more cleaning staff, to member and staff training and
Questions About Cleaning and Social Distancing
Will gyms be open in Tier 2 & 3?
Yes, the government confirmed that gyms will remain open even in tier 3.
How often will the gym be cleaned?
Our gyms will be deep cleaned daily with anti-viral disinfectant. We have also increased cleaning frequency of our equipment and surface areas throughout the day. This includes everything from the floor, handles, weights and equipment.
For added peace of mind, we are also increasing the amount of self-cleaning stations we have in club, and actively encouraging members to clean their own station before and after use.
How can you ensure that regular cleaning is being conducted?
We have a cleaning and maintenance software that we are using to monitor how often our gyms are cleaned. Our managers will also be doing walk arounds every 30 minutes to check their clubs.
Will there be hand sanitiser available?
We have installed hand sanitiser stations at the entrance to the gym and throughout the clubs.
Will I be able to socially distance at the gym?
We’ve made some modifications to our gym layouts to keep a safe distance between equipment. We’ve also installed floor markings to direct footfall. We’ll also monitor the number of people training in the gym to ensure that we never go over the government’s recommended capacity.
When will truGym reopen?
Our gyms will reopen at 6am on Wednesday 2nd December.
What are the opening hours?
All of our clubs will be open weekdays from 6am – 10pm, and weekends 8am – 8pm until further notice.
Is there a limit on the number of members you will allow into the club at any one time?
Yes. We will limit the number of people in the gym at the same time, so members can keep a safe distance from each other. If the gym reaches its safety capacity then we will implement a queuing system.
Will I need to book to get into the gym?
No, you’ll be able to visit whenever you like. If our gyms get especially busy then we will consider implementing a booking system for peak slots.
In the unlikely event that you may have to queue then we have procedures put in place. You can reduce the chance of queuing by planning your visit at a quieter time.
How long can I stay in the gym?
We will operate a fair usage policy to ensure that everyone is able to train safely. To do this, we would like to ask our members to keep their visit no longer than 1 hour & 15 mins. Visit lengths will be monitored and if the gym is reaching capacity and you have exceeded the 1 hour & 15 mins stay then you may be asked to wrap up your workout.
Will the changing rooms and showers be open?
Yes, but we would recommend that you arrive at the gym ready to train and you shower at home where possible. This is to help us maintain social distancing in the changing rooms, and also so you can make the most of your 1.5 hour workout period. Lockers will be available, but please keep your distance from other members whilst using them.
Will you still be running exercise classes?
This will depend on which tier your gym is in. If your club is in tier 1 or 2 then yes, we will be running exercise classes. Tier 3 areas are not allowed to operate exercise classes indoors.
When will my payments restart?
Your payment was frozen when we closed and will remain frozen until your gym re-opens. If you pre-paid for your membership then we will automatically extend it for the period that we were closed. Please note that if you are in a pay monthly contract then your contract will also be extended.
If you paid your monthly fee just before we closed then your payment will be skipped in December.
Are there any other rules in place to help with social distancing?
Yes, we are also asking members not to train in groups as this prevents us from maintaining a safe distance between members. We will also not allow people to spot each other.
Will there still be personal trainers?
Yes, Personal Trainers will be able to provide safe, socially distanced training for their clients once the gyms reopen.