top of page
  • How do I Join truGym?
    Joining TruGym is a simple and straightforward process! You can sign up for a membership directly through our website, or by visiting your local TruGym in person. On our website, just navigate to the 'Join Now' section, select your preferred location, choose a membership plan that suits your needs, and follow the prompts to complete your registration. If you prefer in-person assistance, our gym staff will be delighted to guide you through the sign-up process and answer any questions you might have.
  • What information do I need to provide to join TruGym?
    When signing up for a membership, you'll be asked to provide some basic personal information such as your name, address, contact details, and payment information. If you have any specific fitness goals or health conditions that we should be aware of, it's a good idea to mention these so we can provide you with the best possible guidance and support.
  • Are there any joining fees?
    The joining fee can vary depending on the current promotions and the type of membership you choose. We occasionally run special promotions with reduced or no joining fees. For the most current information on joining fees, please check our website or contact your local TruGym.
  • Can I try the gym before I decide to join?
    Yes, TruGym often offers paid day passes which allows you to experience the gym before committing to a full membership. These can be a great way to get a feel for our facilities, classes, and overall gym environment. Check our website or contact your local TruGym for information about day passes.
  • What types of memberships are available?
    TruGym offers a variety of memberships to suit different lifestyles and fitness needs, including standard, off-peak, student, over 60s, and corporate memberships. Each type of membership provides different benefits and access levels to our facilities. Detailed information about each membership type can be found on our website or by speaking with our staff at your local gym.
  • Is there an age requirement to join TruGym?
    Yes, members must be at least 16 years old to join TruGym. Individuals under 16 will require parental consent depending on the local gym's policy. Please contact your nearest TruGym for specific details regarding age requirements.
  • What services are offered at TruGym?
    TruGym offers a wide range of services to cater to various fitness needs and goals. Our services include state-of-the-art gym equipment for cardio and strength training, a variety of group exercise classes like yoga, Pilates, spin, and HIIT, personal training sessions with certified trainers, and wellness facilities such as saunas and steam rooms at select locations. Additionally, some of our gyms also offer specialized amenities like swimming pools and spas.
  • Are group fitness classes included in my TruGym membership?
    Yes, a wide variety of group fitness classes are included in most TruGym memberships. We offer classes suitable for all levels, from beginners to advanced, covering various styles and fitness goals. To view the class schedule and types of classes available at your local TruGym, please check our website or contact the gym directly.
  • Does my TruGym membership give me access to personal training?
    While personal training sessions are available at TruGym, they are typically offered at an additional cost. Our personal trainers are highly qualified and can provide tailored workout plans, nutritional advice, and one-on-one coaching to help you reach your fitness goals. For more information about personal training services and pricing, please contact your local TruGym.
  • Are there any additional amenities available to members at TruGym?
    In addition to our extensive range of fitness equipment and classes, select TruGym locations offer additional amenities such as swimming pools, spas, saunas, and steam rooms. The availability of these amenities can vary by location, so we recommend checking with your local TruGym or visiting our website for specific details.
  • Do you offer any online or digital fitness services?
    Yes, this includes access to online workout plans, you view and purchase online plans on the website, under Workout Plans
  • What are the membership options available at TruGym?
    We offer a variety of membership plans to suit your lifestyle and fitness goals, including monthly, annual, and pay-as-you-go options. Each plan offers access to different gym facilities and classes. For more details, please visit our Membership page or contact your local TruGym.
  • Do you offer any specialized programs like weight loss or get lean plans?
    Yes, we offer specialized programs including 12-week weight loss and get lean plans. These comprehensive programs include tailored workouts and dietary guidelines to help you achieve specific fitness goals. For more information, visit our Workout Plans page or speak with a staff member at your local TruGym.
  • What is the difference between Direct Debit and Prepay membership options at TruGym?
    Direct Debit Membership: Recurring Payments: When you choose a Direct Debit membership, the monthly fee is automatically deducted from your bank account. This is set up during your membership registration and occurs on a regular, predetermined date each month. Convenience: This option offers convenience as you don’t need to manually make payments each month – it’s all automated. Ongoing Membership: Typically, Direct Debit memberships continue until you decide to cancel, following the terms of your contract. Prepay Membership: Upfront Payment: With a Prepay membership, you pay for your gym membership in advance for a specified duration, such as 3 months, 6 months, or a year. This is a one-time payment made at the beginning of the term. No Monthly Deductions: Since the payment is made upfront, there are no monthly deductions from your account. This is often preferred by those who don’t want to commit to a monthly payment or those who have a set period during which they know they'll be using the gym. Fixed Term: Prepay memberships are typically for a fixed term. After the term ends, you would need to renew or purchase a new membership to continue accessing the gym. Prepay memberships are non- refundable and non-transferable.
  • What is the cancellation policy at TruGym?
    At TruGym, we understand that circumstances can change. If you need to cancel your membership, we ask that you notify us in accordance with the terms specified in your membership agreement. Typically, this requires a notice period, which may vary depending on your membership type. If you have a non contract membership, you can cancel at any time. If you are in a contract membership, you are obliged for the term of the contract. If you have a prepaid membership, we can not issue a refund if you decide to leave. Please refer to your membership contract for specific details or contact our customer service team for assistance.
  • How can I cancel my membership?
    To cancel your membership, you can either visit your local TruGym and speak to a staff member, or you can submit a cancellation request through our website on the club page. Please include your membership details and the reason for cancellation. Our team will guide you through the process and inform you about any necessary steps or final billing details. Please not if you are in a contracted membership or a prepaid membership, these memberships can not be cancelled and are non-refundable and non-transferable.
  • What if I need to cancel my membership due to medical reasons?
    We understand that health issues can arise unexpectedly. If you need to cancel your membership due to medical reasons, please provide us with a doctor's note or medical certificate. Our team will review your request and guide you through the cancellation process in accordance with our health-related cancellation policy. A cancellation fee may be applicable.
  • Are there any circumstances where I can pause my membership instead of canceling?
    Yes, TruGym offers the option to pause your membership under certain circumstances, such as long-term travel or medical reasons. To request a pause, please contact our customer service or speak to a staff member at your local TruGym or contact us via the webform on your club page. Terms and conditions for pausing your membership will apply.
bottom of page