FAQs
Everything you need to know about joining and using truGym.
What's the easiest way to join?
Choose your club on our Join page, pick your plan and options, and you'll go straight to sign-up. Or visit your local club and our team will help.
What do I need to join?
Your name, email, mobile, date of birth, address, a profile photo and payment details.
Are there joining fees?
It depends on the club and plan. Each plan shows its joining fee before you sign up. Prepay plans have no joining fee.
Can I try the gym first?
Yes. Book a club tour or buy a day pass.
How old do I need to be?
You need to be 16 or over to join.
How do I cancel?
Monthly memberships roll month to month. Submit a cancellation request and the club will confirm your final payment.
What happens if my Direct Debit payment fails?
We’ll email you to let you know. At Ipswich, Huddersfield and Thorpe Bay, if you’ve saved a card to your account, we may take the missed amount from that card. You can also pay at reception or contact your club. If a payment stays unpaid, your access may be paused until it’s cleared.
Do I need an induction?
We recommend a free induction. If you're an experienced gym user you can complete the induction waiver instead.
Do you sell spa days?
Yes, at truGym Thorpe Bay. See spa days.